Terms and Conditions – Short Term Rentals

Anna-Lena Rentals S.L., also known as Nordica Marbella, provides apartments and villas for short and long-term rentals on the Costa del Sol. Short-term rentals last for a minimum of one week, and long-term rentals are up to 11 months.

The following terms and conditions pertain to short-term rentals:

Reservations & Payments

a. Bookings: Bookings are valid when:
The booking has been confirmed and accepted by Anna-Lena Rentals S.L.

A reservation fee of 40% has been paid within 5 working days of receipt of booking.

b. Remaining Payment:

60% of the rental fee is due 50 days before the arrival date.

Cancellations

a. All cancellations must be notified in writing to Anna-Lena Rentals S.L.

Cancellations notified 3 months or more before arrival will result in a 20% refund of the total rental amount. This strictly applies to the normal payment structure according to the booking confirmation. For any other cases, consult with AnnaLena Rentals S.L. Otherwise, no refund will be given.

b. Non-payment by the due date may be treated as a cancellation.

c. It is highly recommended that clients take out holiday insurance to cover cancellation fees and any potential losses or damages they may suffer.

Security Deposit

a. A security deposit is blocked on the tenant’s credit card prior to or on the arrival date and will be returned within 10 days, provided that there are no unpaid charges (e.g., cleaning fees, bills, loss of keys or remote controls, etc.) or damage to the property.

Duration & Times of Letting

a. The property is available after 16:00 on the day of arrival and must be vacated by 11:00 on the day of departure.

General Conditions

a. Anna-Lena Rentals S.L. acts as a letting agent for the property owner and administers the rental on their behalf. The rental contract is between the tenant and the property owner and is in accordance with conditions described in the rental contract. Anna-Lena Rentals S.L. is empowered to sign on behalf of the owner.

Tenants’ Obligations

a. The client agrees to:
i. Pay the full cost of any breakages, losses, or damage to the property.
ii. Take good care of the property and leave it in a clean and tidy condition at the end of the holiday.
iii. Report any damage or loss immediately upon discovery.
iv. Permit Anna-Lena Rentals S.L. access to the property to carry out any necessary maintenance.
v. Not let or share the property with a third party.
vi. Abide by any rules or regulations set by the community.
vii. Not exceed the maximum occupancy stated in the booking. Otherwise, the booking will be cancelled without refund.

Insurance

a. The client is responsible for taking out an adequate insurance policy to cover all risks.

Liability.

a. Anna-Lena Rentals S.L. and the owner do not accept any liability for injury, damages, or loss caused, or for any such claim by a third party as a consequence of actions by the client(s) and other people occupying the property during the rental period.

b. Anna-Lena Rentals S.L. and the owner do not accept any liability for break-ins and/or robbery, or any damages or loss caused by such incidents. Should clients decide to move out before the rental period is completed, it is at their own cost and no refund will be given.

Complaints

a. All problems should be reported to Anna-Lena Rentals immediately, and we will use every effort to ensure quick solutions and make your stay at the rental property enjoyable. We cannot be liable or accept any responsibility for any dissatisfaction with the property nor do we handle any complaints after departure.

Governing Law & Jurisdiction

a. Any legal dispute that may arise will be handled directly between the tenant and the property owner.

Breach of Contract

a. If there is a breach of any of these conditions by any of the tenants, the owner and the letting agency reserve the right to re-enter the property and terminate the tenancy without notice, and without prejudice to the other rights and remedies of the owners.